What information do we collect? How do we use it? Please read on for more details about our security and privacy policy. We only use the information we collect about you to process orders and to provide support should any issues arise with your order. Here at Dice & Decks we are committed to protecting your privacy. Payment can be made securely either through PayPal or directly from your card - whichever works best for you!
If you need to send something back then please package it accordingly and psot it to Dice & Decks, Unit C2 Platts Lane Industrial Estate, Burscough, West Lancs, L40 7TP and please include a little note explaining why it's coming back to us and your order number. We will notify you via e-mail of your refund once we have received and processed the returned item. Your refund will be sent to you after we have received the product back, and you should receive a full refund within four weeks at the latest (but in most cases, it will be far quicker - this time period just covers transit time for us receive the product back, send it to our distributor, and get a new one back if necessary, then have your refund processed by the bank). Refunds on returned Pre Ordered items will only be issued as store credit. We will not issue refunds for multiple purchases of the same product at all so this should be taken into consideration when purchasing quantities of an item, whether for collecting or resale.
Return costs for non faulty items are at the buyers expense. If you require any tracking information, updates on your order, or want any details on international shipping, just email us at things don't work out, and that's fine! We are happy to issue refunds for new, unopened items that have been sold and fulfilled here at Dice & Decks, within 30 days of delivery.All other orders are posted UPS (Usually Next Day) at £3.99.
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MTG cards are posted Royal Mail 1st Class at £1.75 with orders over £15.00 sent tracked and signed for.Here at Dice & Decks, all orders over £50.00 qualify for free UK delivery.
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